Reservation and Cancellation Policies

Glacier Guides and Montana Raft Policies

Updated COVID-19 Cancellation Policies – May 22, 2020

Day Trips – Rafting, Hiking, Biking

All day trips — rafting, hiking, or biking — require a 25% deposit by credit card at time of booking. The remaining balance is due and payable 7 days prior to your departure. If you are booking a trip within 7 days of departure, full payment is due at time of booking. For day trips — rafting, hiking, or biking — any cancellations received more than 48 hours in advance are fully refunded. No refund is given if a cancellation is received less than 48 hours in advance. 

Day Trips – Fly Fishing

All fly fishing day trips require a 25% deposit by credit card at time of booking. The remaining balance is due and payable 7 days prior to your departure. If you are booking a trip within 7 days of departure, full payment is due at time of booking.  For half day and full day fly fishing trips, any cancellations received more than 15 days in advance are fully refunded. Any cancellations received less than 15 days to 7 days in advance will forfeit the 25% deposit. No refund is given if a cancellation occurs less than 7 days in advance. 

Multi-Day Trips: Rafting, Hiking, Backpacking, Fishing

Multi-day trips require a 25% deposit by credit card at time of booking. The total trip price is due and payable 45 days prior to your departure. If you are booking a trip within 45 days of departure, the total trip price is due at time of booking. For multi-day trips, any cancellations made prior to 45 days of your trip date will be charged a $50 per person cancellation fee. Any cancellations made between 45 to 30 days prior will be charged a 25% cancellation fee. No refund is given if the cancellation occurs after 4 PM 30 days prior to your trip date.

Chalet Trips

Chalet trips require a 25% deposit by credit card at time of booking. The total trip price is due and payable 60 days prior to your departure. If you are booking a trip within 60 days of departure, the total trip price is due at time of booking. For Chalet trips, any cancellations made prior to 60 days of your trip date will be charged a $50 per person cancellation fee.  Any cancellations made 60-45 days prior to your trip date will be charged a 25% cancellation fee. Any cancellations made between 44-30 days prior to your trip date will be charged a 50% cancellation fee. No refund is given if the cancellation occurs after 4 PM 30 days prior to your trip date. When you reserve a Chalet trip with Glacier Guides and Montana Raft, we make non-refundable payments and contract services on your behalf months in advance, which is why final payments and cancellation fees are non-refundable.

Glacier Guides Lodge

Reservations at our Lodge require a 50% deposit at the time of booking. The remaining balance will be taken 14 days ahead of the reservation date. If you are booking your room reservation within 14 days of the reservation date, the total reservation price is due at time of booking. For our Lodge, any cancellations made prior to 14 days of the reservation date will be charged a $25 per room cancellation fee. No refund is given for cancellations received after 4 PM 14 days prior to the reservation date.  

*Exception: June 2020 stays booked between May 22, 2020 and June 29, 2020 are subject to a 24 hour cancellation window, i.e. no penalty cancellation if 25 hours or more notice is given of cancellation.*

Glacier Guides Guest House

Reservations at the Glacier Guides Guest House require a 50% deposit at the time of booking. The remaining balance will be taken 45 days ahead of the reservation date. If you are booking your reservation within 45 days of the reservation date, the total reservation price is due at time of booking. Any cancellations made prior to 45 days of the reservation date will be charged a $50 per night cancellation fee. No refund is given for cancellations received after 4 PM 45 days prior to the reservation date.

GOOD TO KNOW

Wondering about our COVID-19 policies? We relaxed and updated our reservation and cancellation policies, above. We’re also keeping our guests up our policies and procedures here – give it a read!

We are a small business with a limited season for operating — cancellations on your part are very hard on us! As a result, we must adhere to our policies even in cases of last minute trip cancellations on your part due to personal injury, sickness, or a personal emergency. We recommend you purchase a travel insurance plan that will cover such instances.

Cancellation – Foul Weather: Trips depart rain or shine! Cancellations on our part due to foul weather are very, very rare. We do not guarantee good weather. We do not issue refunds due to weather. We recommend you purchase a travel insurance plan that will cover such instances.

Cancellation – Wildfires and Smoke: We cannot guarantee clear skies during the summer, however if we cancel a trip or a lodging reservation due to wildfires in the area, we will reschedule your reservation for a later date. We recommend you purchase a travel insurance plan that will cover such instances.

Cancellation – Natural Disasters, Terrorism, Acts of God, and Other Unpleasantries: We must adhere to our policies even in cases of last minute trip cancellations. We recommend you purchase a travel insurance plan that will cover such instances.

Transfers: In most cases you may transfer from one trip to another prior to 60 days before trip departure without penalty (as long as there is room to do so), after which time our cancellation policy applies.