Reservation & Cancellation Policies
Equipment Rentals and Shuttles
All equipment rentals and shuttles require payment in full at the time of reservation. Full refunds less a 3% cancellation fee will be given for cancellations received more than 48 hours in advance. No refund is given if a cancellation is received less than 48 hours in advance.
Day Trips – Rafting, Hiking, Biking
All day trips — rafting, hiking, or biking — require a 25% deposit by credit card at time of booking. The remaining balance is due and payable 7 days prior to your departure. If you are booking a trip within 7 days of departure, full payment is due at time of booking. For day trips — rafting, hiking, or biking — full refunds less a 3% cancellation fee will be given for any cancellations received more than 48 hours in advance. No refund is given if a cancellation is received less than 48 hours in advance.
Day Trips – Fly Fishing
All fly fishing day trips require a 25% deposit by credit card at time of booking. The remaining balance is due and payable 7 days prior to your departure. If you are booking a trip within 7 days of departure, full payment is due at time of booking. For half day and full day fly fishing trips, full refunds less a 3% cancellation fee will be given for cancellations received more than 15 days in advance. Any cancellations received less than 15 days to 7 days in advance will forfeit the 25% deposit. No refund is given if a cancellation is received less than 7 days in advance.
Multi-Day Trips: Rafting, Hiking, Backpacking, Fishing
Multi-day trips require a 25% deposit by credit card at time of booking. The total trip price is due and payable 45 days prior to your departure. If you are booking a trip within 45 days of departure, the total trip price is due at time of booking. For multi-day trips, any cancellations made prior to 45 days of your trip date will be charged a $50 per person cancellation fee. Any cancellations made between 45 to 30 days prior will be charged a 25% cancellation fee. No refund is given if the cancellation occurs after 4 PM 30 days prior to your trip date.
Chalet Trips
Chalet trips require a $300 deposit by credit card at time of booking. The total trip price is due and payable 45 days prior to your departure. If you are booking a trip within 45 days of departure, the total trip price is due at time of booking. For Chalet trips, a $10 administrative fee will be charged for all changes and all cancellations after the initial booking. Reservations canceled by 6:00 p.m., 45 days prior to the arrival date will be refunded, less any administrative fees. Cancellations received by 6:00 p.m., 30 days prior to the arrival date will forfeit the deposit and any administrative fees. Cancellations received less than 30 days prior to the arrival date are not eligible for any refund.
Glacier Guides Lodge
Reservations at our Lodge require a 50% deposit at the time of booking. The remaining balance will be taken 14 days ahead of the reservation date. If you are booking your room reservation within 14 days of the reservation date, the total reservation price is due at time of booking. For our Lodge, any cancellations made prior to 14 days of the reservation date will be charged a $25 per room cancellation fee. No refund is given for cancellations received after 4 PM 14 days prior to the reservation date.
Glacier Guides Guest House
Reservations at the Glacier Guides Guest House require a 50% deposit at the time of booking. The remaining balance will be taken 45 days ahead of the reservation date. If you are booking your reservation within 45 days of the reservation date, the total reservation price is due at time of booking. Any cancellations made prior to 45 days of the reservation date will be charged a $50 per night cancellation fee. No refund is given for cancellations received after 4 PM 45 days prior to the reservation date.
GOOD TO KNOW
We are a small business with a limited season for operating — cancellations on your part are very hard on us! As a result, we must adhere to our policies even in cases of last minute trip cancellations on your part due to personal injury, sickness, or a personal emergency. We recommend you purchase a travel insurance plan that will cover such instances.
Cancellation – Foul Weather: Trips depart rain or shine! Cancellations on our part due to foul weather are very, very rare. We do not guarantee good weather. We do not issue refunds due to weather. We recommend you purchase a travel insurance plan that will cover such instances.
Cancellation – Wildfires and Smoke: We cannot guarantee clear skies during the summer, and we recommend you purchase a travel insurance plan that will cover such instances. It is very rare for us to cancel a trip or close our lodging due to wildfires or smoke, but in such an instance, we will reschedule your reservation for a later date.
Cancellation – Natural Disasters, Terrorism, Acts of God, and Other Unpleasantries: We must adhere to our policies even in cases of last minute trip cancellations. We recommend you purchase a travel insurance plan that will cover such instances.
Transfers: In most cases you may transfer from one trip to another prior to 60 days before trip departure without penalty (as long as there is room to do so), after which time our cancellation policy applies.
