Our Company and Policies | Glacier Guides and Montana Raftglacierguides2020-04-14T08:32:24-07:00
About Glacier Guides and Montana Raft
Glacier Guides and Montana Raft’s mission is to provide exceptional active travel vacations and experiences in and around Glacier National Park, while preserving and protecting Glacier’s unique ecosystem using the best available, ecologically-sound practices.
Who Are We?
We founded Glacier Guides in 1983 to provide ecologically sensitive backcountry guiding and interpretation in Glacier National Park. Back then, there were just three of us! Four years later we added rafting on our Wild and Scenic rivers. Hence: Glacier Guides and Montana Raft.
Rafting led us into fishing, and then we obtained a permit to guide on the Smith River, too. In 2010 we built Glacier Guides Lodge to give our guests an eco-friendly lodging option in West Glacier. Glacier Guides Guest House came along a few years later. Our newest move is guiding bike and e-bike tours of Glacier when the roads are closed to vehicle traffic. We thrive on change!
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Today, with more than ninety guides and support workers on staff, we provide Glacier’s most comprehensive, ecologically sensitive rafting, hiking, fishing, and biking services. Some of us speak Spanish, French, and German! We also excel at having a great time together, and sharing that with others.
Meet Our Guides
At Glacier Guides and Montana Raft, we owe our success to our amazing staff. We’re not just a company, we’re friends. Many of our guides are students or teachers in the off-season, balancing their schedules with the summer season here in West Glacier. Others ski, hike, fish, raft or bike professionally in other parts of the country. All are dedicated outdoors people who hone their skills constantly, sharing hard won insights with our guests and teaching them how to #ProtectGlacier. You can meet our guides here.
We love what we do, and we do it for you. Experience Glacier National Park’s rivers, roads, and trails with us.
Family owned and operated by Denny Gignoux, Whitefish, and Mark O’Keefe, Helena.
Interested in Joining the Guides’ Team?
We hire outgoing, energetic, fun-loving folks who love the outdoors and like to work hard. Want to work with us? Use the “Apply for a Job” link at the bottom of our website. You’ll upload a cover letter, resume and several references. Let us know about your experience, why you want to join our team, and what you love about Glacier National Park.
Not sure you have the experience to be a guide? Ask about our support positions! They’re a great way to get started.
The 2010 revision to Title II of the ADA defines a service animal as a dog that has been individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Animals that are not trained to perform tasks that mitigate the effects of a disability, including dogs that are used purely to provide comfort or emotional support (also known as therapy animals) are considered pets.
For more information on four-footed friends that do not qualify as service animals, see the Pets page.
We are prohibited by the National Park Service from bringing pets on our trips.
“A service animal shall be under the control of its handler. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means).”
“Before hiking with your service animal on backcountry trails, Glacier National Park strongly recommends registering your service animal at a visitor center or ranger station.Glacier National Park does not recommend the use of service animals in the backcountry. Having a service animal in the backcountry puts you and the animal at increased risk for wildlife confrontations. Your safety and the safety of your animal are not guaranteed. Furthermore where domestic animals and wildlife overlap there is a possibility of exchanging diseases between the two groups.”
Wildlife Encounters and Your Service Animal
Glacier Guides, Inc., does not permit firearms, concealed or unconcealed, to be carried onto our campus, into our Lodge or Guest House, in any of our vehicles, or on any of our guided trips.
National Park Service Relationship
This service is operated by Glacier Guides, Inc., a Concessioner under contract with the U.S. Government and administered by the National Park Service. The Concessioner is responsible for conducting these operations in a satisfactory manner. Services and prices are approved by the National Park Service.
Please address comments to:
Glacier National Park
PO Box 128
West Glacier, Montana 59936
Equal Opportunity Employer
Glacier Guides and Montana Raft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or disabling condition.
Nothing is more important to us than your safety, including your privacy and protection. We will never share a customer’s personal information, including their e-mail addresses, with any individual or company.
This web site contains links to other sites. We are not responsible for the content or privacy practices of such other sites.
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If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
Embedded Content from Other Websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
Like most businesses, we use Google Analytics on our website and may at times use WordPress plugins that have their own analytics services.
Who We Share Your Data With
We request information from you on our reservation form. To reserve a trip from us, you must provide contact information (like name and phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to complete your reservation. If we have trouble processing an order, we’ll use this information to contact you. We also utilize a reservation systems company, and Constant Contact, a customer relationship management software tool, to manage our data. We do not sell or otherwise share your reservation data.
European Data Protection Law
European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe.These standards are met the third party providers we do business with, specifically WordPress, Resmark, and Constant Contact.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
We keep contact form entries, analytics records, and customer purchase records for ten years.
What Rights You Have Over Your Data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
How We Protect Your Data
This website uses industry standard encryption and our company employs measures such as staff training in data protection in order to protect your data.
What Data Breach Procedures We Have in Place
Our website address is: https://glacierguides.com. Our physical address is 11970 Highway 2 East, West Glacier, Montana. Our mailing address is Box 330, West Glacier MT 59936.
We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).
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If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.
If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.
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