Our Company and Policies 2019-02-11T09:43:01-07:00

About Glacier Guides and Montana Raft Company Policies

Mission Statement

Glacier Guides and Montana Raft’s mission is to provide exceptional active travel vacations and experiences in and around Glacier National Park, while preserving and protecting Glacier’s unique ecosystem using the best available and  ecologically-sound practices.

Who Are We?

Glacier Guides was founded in 1983 to provide ecologically sensitive backcountry guiding and interpretation in Glacier National Park. In those days there were just three people, but four years later we expanded to include rafting on the area’s two Wild and Scenic rivers with Montana Raft Co. In 2010 we built Glacier Guides Lodge to give our guests a more eco-friendly lodging option in West Glacier. Glacier Guides Guest House came along a few years later.

Today, with more than ninety guides and support people on our staff, we provide Glacier National Park’s most comprehensive and professional rafting, hiking, fishing, and biking service. Some of us speak Spanish, French and German!

At Glacier Guides and Montana Raft, we owe our success to our amazing staff. We’re not just a company, we’re friends. Many of our guides are students or teachers in the off-season, dovetailing their schedules with the summer season here in West Glacier. Others ski, hike, fish, raft or bike professionally in other parts of the country during the rest of the year.  All are dedicated outdoors people who hone their skills constantly, sharing hard won insights with you, our guests.

As we like to say: “You won’t know if you don’t go.”

Interested in Joining the Guides’ Team?

We hire out-going, energetic, fun-loving folks who love the outdoors and like to work hard. Using the “Apply for a Job” link at the bottom of our website, upload a cover letter, resume and several references. Let us know your experience, why you want to join our team, and what you love about Glacier National Park.

Not sure you have the experience to be a guide? Ask about our support positions.

Service Animals Policy

For all of our operations, in and out of Glacier National Park, we follow Glacier’s Service Animals Policy: Service animals are allowed in national parks. For a definition of a service animal, please see the Americans with Disabilities Act (ADA) definition.

For information on four-footed friends that do not qualify as service animals, see the Pets page.

A service animal shall be under the control of its handler. A service animal shall have a harness, leash, or other tether, unless either the handler is unable because of a disability to use a harness, leash, or other tether, or the use of a harness, leash, or other tether would interfere with the service animal’s safe, effective performance of work or tasks, in which case the service animal must be otherwise under the handler’s control (e.g., voice control, signals, or other effective means).

Before hiking with your service animal on backcountry trails, Glacier National Park strongly recommends registering your service animal at a visitor center or ranger station. Glacier National Park does not recommend the use of service animals in the backcountry. Having a service animal in the backcountry puts you and the animal at increased risk for wildlife confrontations. Your safety and the safety of your animal are not guaranteed. Furthermore where domestic animals and wildlife overlap there is a possibility of exchanging diseases between the two groups.

Wildlife Encounters and Your Service Animal

Firearms Policy

Glacier Guides, Inc., does not permit firearms, concealed or unconcealed, to be carried onto our campus, at our Lodge or Guest House, in any of our vehicles, or on any of our guided trips.

National Park Service Relationship

This service is operated by Glacier Guides, Inc., a Concessioner under contract with the U.S. Government and administered by the National Park Service. The Concessioner is responsible for conducting these operations in a satisfactory manner. Services and prices are approved by the National Park Service.

Please address comments to:

Superintendent

Glacier National Park

PO Box 128

West Glacier, Montana 59936

Equal Opportunity Employer

Glacier Guides and Montana Raft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or disabling condition.

Privacy Policy

Nothing is more important to us than your safety, including your privacy and protection. We will never share a customer’s personal information, including their e-mail addresses, with any individual or company.

This web site contains links to other sites. We are not responsible for the content or privacy practices of such other sites.

Comments

We also collect information from you when you leave a comment on our site. When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Like most businesses, we use Google Analytics on our website and may at times use WordPress plugins that have their own analytics services.

Who We Share Your Data With

We request information from you on our reservation form. To reserve a trip from us, you must provide contact information (like name and phone number) and financial information (like credit card number, expiration date). This information is used for billing purposes and to complete your reservation. If we have trouble processing an order, we’ll use this information to contact you. We also utilize a reservation systems company, and Constant Contact, a customer relationship management software tool, to manage our data. We do not sell or otherwise share your reservation data.

European Data Protection Law

European data protection law requires data about European residents which is transferred outside the European Union to be safeguarded to the same standards as if the data was in Europe.These standards are met the third party providers we do business with, specifically WordPress, Resmark, and Constant Contact.

How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

We keep contact form entries, analytics records, and customer purchase records for ten years.

What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How We Protect Your Data

This website uses industry standard encryption and our company employs measures such as staff training in data protection in order to protect your data.

What Data Breach Procedures We Have in Place

Industry standards.

Our Information

Our website address is: https://glacierguides.com. Our physical address is 11970 Highway 2 East, West Glacier, Montana. Our mailing address is Box 330, West Glacier MT 59936.

Source: Akismet

We collect information about visitors who comment on Sites that use our Akismet anti-spam service. The information we collect depends on how the User sets up Akismet for the Site, but typically includes the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

SoundCloud

On our pages, plugins of the SoundCloud social network (SoundCloud Limited, Berners House, 47-48 Berners Street, London W1T 3NF, UK) may be integrated. The SoundCloud plugins can be recognized by the SoundCloud logo on our site.

When you visit our site, a direct connection between your browser and the SoundCloud server is established via the plugin. This enables SoundCloud to receive information that you have visited our site from your IP address. If you click on the “Like” or “Share” buttons while you are logged into your SoundCloud account, you can link the content of our pages to your SoundCloud profile. This means that SoundCloud can associate visits to our pages with your user account. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it will be used by SoundCloud. For more information on SoundCloud’s privacy policy, please go to https://soundcloud.com/pages/privacy.

If you do not want SoundCloud to associate your visit to our site with your SoundCloud account, please log out of your SoundCloud account.

Glacier Guides and Montana Raft Company employees